For the third pearl of this month, we will focus on the domain of social awareness. Jennifer Askey defines the key competencies of social awareness as empathy, organizational awareness, and service in the article “Third Pillar of Emotional Intelligence: Social Awareness.” 

Let’s look closer at the qualities of empathy and how it differs from sympathy. Watch this short video from the folks at RSA and Brené Brown.

Brené Brown on Empathy

Got time for more? Check out this article from MindTools on “Empathy at Work.”