About Information Technology
Enterprise & Engagement Applications
Enterprise & Engagement Applications provides support for all systems that sustain critical campus services and evolving, flexible applications with a focus on the user’s experience.
Services we support:
- Enterprise Applications
- Maintain, upgrade and enhance or customize systems/applications
- Web content management (i.e. Terminalfour)
- Client relationship management (i.e. Salesforce)
- Support of the physical security software system (i.e. Genetec) including door controllers, card readers, and burglar alarms. The system also provides video surveillance, ID card printing, etc.
- Database administration of systems including PeopleSoft, OnBase, Data Warehouse, etc.
- Engagement Applications
- Terminalfour (Content Management System)
- Swiftype (search engine)
- Google Analytics
- Siteimprove
- Marketing Cloud
- Pardot
- Mogli (SMS texting)
- Admissions
- Student Success Hub (Project pending funding)
- Salesforce (CRM)
- Adobe
- Onbase
- Website
- Salesforce
- Slack (in pilot)
- Forms and workflow
- Project Management
- Project management support including new or replacement systems and integrations
- Administration of our current campus project management and service ticketing system (TeamDynamix)
- User experience (UX) research, studies and analyst support services with a mind towards planning and working with advisory groups on product roadmaps
Solutions we provide:
- Daily technology operational issues: fixes and bugs reported by users.
- Production issues and updates related to data systems related to students, employees and finance.
- Security issues and requests for student information systems.
- Campus security support which includes door controller and card readers, security cameras, building access and lockdown schedules.
- Application database issues, upgrades, etc.
- Coordination/oversight of vendor-related point of sale issues (i.e. CBORD).
- Projects: new, replacement and enhancements to current products, including reviewing, organizing, planning, rolling out to operations.
- User management, training and support for applications.
- Application setup.
- Project support.
- Support with TeamDynamix
- Planning technology initiatives with campus partners.
Business units:
- Data Integration Services
- Engagement Applications
- Enterprise Applications
- Project Management Office