Information Technology

Technology Support Services

Technology Support Services (TSS) is the customer-facing technical support for Cal State Monterey Bay. They provide hardware and software support, maintain a physical help desk, and answer the campus technology support telephone line.

Services we support:

• Customer service via multiple points of customer-facing technical support for the Division of Information Technology
• Maintenance and support for all desktop, laptop, and lab computers owned by the campus
• Troubleshooting a wide range of software and hardware issues
• Service ticket review, assignments, and updates (TeamDynamix)
• Walk-up technology desk in the library
• Phone support line (582-HELP)

Solutions we provide:

• Account log-on issues
• Google Workspace administration and troubleshooting
• Hardware and software support, maintenance and troubleshooting
• Interfacing with other areas of the division in order to manage the appropriate technical support expectations
• Alerting campus of technical support outages and potential service issues

Business Units:

• Technology Help Desk
• Hardware Services
• Client Services